
Maintaining administrative costs at just 10% of adjusted production is no easy task, but it’s a goal we’ve set for our Revenue Cycle Management (RCM) team. Comprising seven skilled professionals, our RCM team manages call center operations, billing, preauthorizations, accounts receivables, and payment posting. Staying within budget while ensuring smooth operations has always been challenging, especially with over 31,424 calls received this year.
This summer, we turned to DentaFlo, an innovative online scheduling solution, to help streamline patient scheduling and reduce administrative burdens. Since implementing DentaFlo, over 2,000 appointments have been self-scheduled, allowing our team to focus on more complex administrative tasks while staying within our cost goals.

Why We Chose DentaFlo
We evaluated several online scheduling platforms, but DentaFlo stood out for its unique features:
1. Forward-Looking Analytics: DentaFlo provides detailed analytics, allowing us to assign production goals to each chair and track real-time progress.
2. Comprehensive Self-Scheduling: Patients can easily schedule services—from routine checkups to multi-appointment procedures—without staff intervention.
3. Dentrix Integration: Real-time syncing with Dentrix ensures seamless appointment management, saving time and reducing errors.
Our office manager shared her thoughts on DentaFlo’s impact:
“I love that it provides intrinsic value, meaning it shows the production for scans and preps even when net production doesn’t immediately reflect it. This clarity helps me understand why numbers may appear lower due to certain procedures. The auto-scheduling feature is another game-changer—it lets me customize my schedule with just a few clicks.”

Results That Speak for Themselves
DentaFlo has delivered measurable results:
• Saved 110 administrative hours since its launch.
• Reduced our call center average call time to just 3 minutes and 20 seconds.
• Lowered November RCM costs to 9.56% of adjusted production, staying below our 10% target.
By shifting scheduling responsibilities to DentaFlo, patients now enjoy the convenience of booking their care anytime, without long hold times or confusion about appointment types.
Planning for the Future with Intrinsic Productivity
One of DentaFlo’s standout features is its ability to provide insights into intrinsic productivity, helping us plan staffing needs based on anticipated production. This is particularly valuable for multi-appointment procedures, such as immediate dentures, where production is realized over multiple visits.
The analytics empower our operations team to:
• Forecast staffing needs for time-intensive procedures.
• Optimize schedules to balance patient flow and production goals.
• Enhance efficiency across our clinical and administrative teams.
A Win for Our Team and Patients
DentaFlo has transformed how we manage patient scheduling and administrative tasks. By reducing overhead, improving patient convenience, and providing actionable insights, it has become an essential tool for our practice.
For any practice looking to enhance efficiency, improve the patient experience, and achieve measurable cost savings, DentaFlo is a solution worth exploring.